This Learner Guide outlines how to identify and clarify customer needs with a view to providing effective customer services. It explains how to maintain strong customer relationships and respond to opportunities in the market.

This Learner Guide explains how to organise a work schedule by developing work goals according to organisational requirements and establishing priorities.

This Learner Guide explains how to select the appropriate technology and software for producing a required business document and how to use basic design principles to create the layout.